HomeReturns Policy

RETURNS POLICY

If you are not completely satisfied with your purchase, I’m sorry to hear that, however, simply get in touch with me and arrange to return the item to me in its original unused condition within 14 days of receipt.

Returned items should be unused and unworn and must be returned in original packaging with any enclosed documentation. I will issue a full refund on receipt, excluding the original delivery charge.

Please kindly note that I do not accept returns on items that have been personalised, custom stamped or made to order for you, as these items have been made specifically to your size and specifications. 

Due to hygiene reasons, earrings are not eligible for returns.

* I do not accept returns on Sale Items *

PLEASE NOTE:

Goods will only be accepted for return if they are returned within 14 days of delivery, unless I have notified you otherwise.

The item is your responsibility until it reaches me. Therefore for your own protection I recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to me is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Faulty/Damaged Items:

Hopefully your jewellery will arrive in perfect condition. Sometimes things do go wrong in transit unfortunately.  I will refund, repair or replace an item if it is faulty/damaged. I ask for the items to be returned to myself in the first instance and if a refund is requested, I will process this on receipt of the goods. For a replacement or repair, this will be dealt with within 2 working days.

What my customers are saying...

Ring arrived beautifully packaged with care instructions and sweet touches. The ring itself is stunning and classy. I absolutely love it. Would highly recommend.

--- Nafeesa

Absolutely exquisite gem, delivered very quickly. This piece receives many compliments. I feel
A bit like a walking art gallery! Beautiful craftsmanship.
--- Barbara

Amazing service, quick delivery. The Hare necklace is beautiful and the packaging made it extra special. I have one very happy mother in law. Thank you!

--- Emma

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Made By Leigh handmade silver jewellery from Wales

Ferryside, Carmarthenshire, Wales
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